Membership Engagement Manager

IGBC is seeking an experienced, detail-orientated professional to manage its membership and co-ordinate engagement with members, ensuring excellence in membership administration, member engagement, and overall member experience.

The post offers a unique opportunity for an ambitious membership manager to shape and grow IGBC membership offer, with the potential to progress to a director-level position taking on additional responsibilities.

WHO IS THE IRISH GREEN BUILDING COUNCIL?

The Irish Green Building Council (IGBC) was established in 2011 as an independent, non-profit membership organisation to provide leadership in the transformation to a sustainable built environment. The IGBC is made up of the most progressive organisations working in the Irish Property and construction sector.

It is affiliated with 85 national Green Building Councils that form the World Green Building Council, the largest organisation influencing sustainable construction worldwide. IGBC is a growing membership organisation with over 480 corporate members.

Role  Overview

This is a pivotal role within Irish Green Building Council, responsible for coordinating and managing membership to ensure an excellent member experience.  It involves managing day-to-day membership services, enhancing member engagement, and connecting existing and prospective members with relevant IGBC staff, programmes and services. You will be responsible for collaborating across a small team including events, education, communications, and marketing,  to deliver a seamless and engaging member experience.

Key Responsibilities

• Manage and improve the association’s membership processes, management systems, CRM and processes ensuring timely payment from existing members and registration of new members.
• Design and oversee member retention programs to ensure high levels of satisfaction and engagement, including co-ordinating regular check ins with members.
• Have overall responsibility for IGBC’s events and education programmes.
• Closely co-ordinate  with other IGBC staff to ensure members are aware of all engagement opportunities with our work.
• In conjunction with senior management, develop and implement comprehensive membership growth strategies to attract new members from diverse sectors within the green building industry.
• Manage existing partnerships such as Construct Innovate, US GBC.

• Manage a small team.
• Prepare and present regular reports on membership metrics, performance, and trends for  IGBC executive management and IGBC board of trustees.
• Any other responsibilities as required.

Personal Qualities

• Excellent leadership, communication, and interpersonal skills with the ability to build strong relationships across a diverse range of stakeholders.
• Should be comfortable operating at both operational and strategic levels, for example balancing implementation of day-to-day operational processes and activities, with developing longer-term strategy for member growth and retention.  
• Highly organised and detail-oriented, with a strong focus on process efficiency, accuracy, and follow-through, including oversight of membership invoicing, renewals, and member engagement activities.

Experience and Qualifications

• 3-5 years of experience in membership management, business development, or a related role within a professional association or non-profit organization.
•  Demonstrated success in growing and retaining membership bases and enhancing member engagement.

Desirable skills

• Highly proficient in using CRM systems such as HubSpot.
• Strong understanding of IT and potential of software interoperability eg, CRM with accounting software or AI to streamline membership processes.
• Understanding  or interest in building industry and sustainability practices.

Conditions

•  Full-time position (37.5 hours per week)
• The role aligns with Level 4 of the IGBC pay scale – 50k-59k depending on experience (reviewed annually with opportunity to progress to director level) based on performance.
• 23 days annual leave rising to 28 days after five years, in addition to office closure days between Christmas and New Year, and Good Friday.
• Company pension with 5% employer contribution
• Salary protection and death in service insurance
• Potential for flexible or hybrid working after probation, including option to average hours over a two-week period, allowing half day every 2^nd Friday, subject to a minimum worked period of 36 hours per week.

The position is based at IGBC’s office in The Masonry 151 Thomas St, Dublin 8. A flexible work arrangement, including a hybrid or part-time role may be available depending on the candidate and following successful completion of probation.

Application Process

Interested candidates should submit a resume and cover letter including a short statement of their vision for growing and engaging the membership base of IGBC. Applications must be sent to [email protected]. Applications sent via other means will not be reviewed.

Applicants must have the legal right to live and work in Ireland and be able to provide evidence to confirm this.